PDF Forms not showing inputted data

pooja
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IP: 192.168.0.71 8 years 1 week ago #13355 by pooja

PDF Forms not showing inputted data was created by pooja

PDF Forms not showing inputted data. Currently, when user inputs data into PDF form, it only shows square characters instead of the inputted data. Please see attached screenshots
Tablet:
-Ellipsis 10 (QTAIR7)
-Android version 5.1

Thanks,
Pooja

pooja
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IP: 192.168.0.71 8 years 1 week ago - 8 years 1 week ago #13356 by pooja

Replied by pooja on topic PDF Forms not showing inputted data

One more pdf with same problem is attached below.

Android 5.0.2
Device model number - SM-T800

Last edit: 8 years 1 week ago by pooja.

Davide
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IP: 192.168.0.71 8 years 1 week ago #13358 by Davide

Replied by Davide on topic PDF Forms not showing inputted data

Hi,
did you try to follow this article : www.radaeepdf.com/support/knowledge-base?view=kb&kbartid=25 ?
Check it and let us know..

pooja
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IP: 192.168.0.71 8 years 1 week ago #13360 by pooja

Replied by pooja on topic PDF Forms not showing inputted data

Yes, I tried that but it still doesn't show the data. Could you please suggest

Thanks,
Pooja

Davide
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IP: 192.168.0.71 8 years 1 week ago - 8 years 1 week ago #13363 by Davide

Replied by Davide on topic PDF Forms not showing inputted data

Hi,
you have a not embedded font (helvetica) in your pdf, so try to change annot font.
I suggest you to edit Global class ad follow :
Replace :

Code:

if (!setAnnotFont("DroidSansFallback") && !setAnnotFont("Arimo") && face_name != null) {
            setAnnotFont(face_name);
        }

with :

Code:

if (!setAnnotFont("Arimo") && !setAnnotFont("DroidSansFallback") && face_name != null) {
			setAnnotFont(face_name);
		}

Last edit: 8 years 1 week ago by Davide.

pooja
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IP: 192.168.0.71 8 years 1 week ago #13367 by pooja

Replied by pooja on topic PDF Forms not showing inputted data

Hi David,
After making these changes, only text from one field is getting displayed. Other fields, still show garbage characters. Could you please suggest something for this?

Thanks,
Pooja

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