Generating blank pages on some devices.

prouland
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IP: 192.168.0.71 8 years 7 months ago - 8 years 7 months ago #13453 by prouland

Generating blank pages on some devices. was created by prouland

Hello,

We encounter some issues on Samsung tablets when generating a single PDF-image from a PDf form.
The generated bitmap is correct but the resulting PDF page is all blank.

The same code (following this snippet : www.radaeepdf.com/support/knowledge-base...component&kbartid=27 ) is working well on others tablets, like Nexus 9.

Is there known issue regarding Samsung tablets ?

Last edit: 8 years 7 months ago by prouland.

Davide
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IP: 192.168.0.71 8 years 7 months ago #13460 by Davide

Replied by Davide on topic Generating blank pages on some devices.

Hi,
no, there aren't known issues regarding Samsung tablets.

We have checked the code and it works properly on :
- Samsung Galaxy Tab A 9.7 LTE (Android 7.1.1)
- Samsung Galaxy Tab Pro 10.1 (Android 4.4.2)

Can you reproduce the issue with the last version of the library? www.radaeepdf.com/component/phocadownloa...e/105-radaeepdf-3-17
Can you please send us your code and the image you are using to test it?
Are you working with a pdf from the sdcard or are you creating it?

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