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Microsoft Windows Phone 8.1 support ends (13 Jul 2017)
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Markup Annotation is not working for a specific PDF document on Windows 10
IP: 27.59.15.160
7 years 9 months ago #13917
by alopan
Dear Support,
I have tried to perform markup of a PDF document but markup is highlighting random area.
Please follow the below steps to reproduce the issue:-
1. Launch the RadaeePDF windows 10 sample.
2. Download the TestPDF and select this PDF file in the application for performing the annotation.
3. Once Markup annotation was selected to highlight the selected text. you can observe the issue as screenshot is also attached.
Note: This is not happening with other PDF file.
Looking ahead for your reply asap so that we can address this issue.
I have tried to perform markup of a PDF document but markup is highlighting random area.
Please follow the below steps to reproduce the issue:-
1. Launch the RadaeePDF windows 10 sample.
2. Download the TestPDF and select this PDF file in the application for performing the annotation.
3. Once Markup annotation was selected to highlight the selected text. you can observe the issue as screenshot is also attached.
Note: This is not happening with other PDF file.
Looking ahead for your reply asap so that we can address this issue.
IP: 212.97.62.176
7 years 9 months ago #13919
by nermeen
Replied by nermeen on topic Markup Annotation is not working for a specific PDF document on Windows 10
Dear Alok,
We didn't receive the pdf, can you please resend it?
We didn't receive the pdf, can you please resend it?
IP: 27.59.38.164
7 years 9 months ago #13924
by alopan
Replied by alopan on topic Markup Annotation is not working for a specific PDF document on Windows 10
Hi Nermeen,
I was trying to upload the PDF file size of 2 MB but not able to upload due to file size restriction. I am sharing the file from my google drive. Please download the file from the below link:-
drive.google.com/open?id=151GjFvsiimcA3SK-uBl_IoJR6uY5UuYd
Let me know if you have issue while downloading the file.
I was trying to upload the PDF file size of 2 MB but not able to upload due to file size restriction. I am sharing the file from my google drive. Please download the file from the below link:-
drive.google.com/open?id=151GjFvsiimcA3SK-uBl_IoJR6uY5UuYd
Let me know if you have issue while downloading the file.
IP: 212.97.62.176
7 years 9 months ago #13927
by nermeen
Replied by nermeen on topic Markup Annotation is not working for a specific PDF document on Windows 10
Dear Alok,
Our developers are investigating the issue, we will get back to you soon.
Our developers are investigating the issue, we will get back to you soon.
IP: 212.97.62.176
7 years 9 months ago #13932
by nermeen
Replied by nermeen on topic Markup Annotation is not working for a specific PDF document on Windows 10
Dear Alok,
We have found the issue and fixed it for Android, we are working on integrating the fix for Windows.
We will get back to you as soon as the fix is published.
We have found the issue and fixed it for Android, we are working on integrating the fix for Windows.
We will get back to you as soon as the fix is published.
IP: 122.172.167.26
7 years 8 months ago #13953
by alopan
Replied by alopan on topic Markup Annotation is not working for a specific PDF document on Windows 10
Hi Nermeen,
Any update on the issue?
Any update on the issue?
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