OpenGLRenderer Cannot generate texture from bitmap

We have implemented radaee pdf pro version in our application(Android) and we are finding that on one of the devices we are testing that PDF do not render. We can see an error:

OpenGLRenderer - Cannot generate texture from bitmap

We find that the PDF pages do not show.
On some devices, its working fine but on few devices its not opening.

Please assist.

Here is the device info

Android Device Info -Android version 4.1.1
Radaee PDF library version number-"Yet to be known"(How to know the following)??
App Min SDK Version Number -11/ API 3.0
Device Kernel Version Number -3.0.8+
Serial number -unknown

If any other information is needed , Please let us know.

Below is the screenshot of the issue

"Cannot generate texture from bitmap"
don't know this error.
maybe it is openGL problem?(not enough memory from GPU?)

as the topic said:
This occurs when the bitmap for an image is lost due to recycling, or in the case of hardware acceleration (and openGLRenderer), this occurs when the open GL context is lost.

link:
stackoverflow.com/questions/15166317/can...om-bitmap-in-android