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Questions about Android development and PDF

Crash occur in our production apps

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11 years 2 months ago #9274 by arcmobile.div
Hi,
This is very urgent because production issue . Please look in to this issue. Please find below crash log which are collected from goolge play.
PFA of crash log. We are waiting for your reply.

Thanks
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11 years 2 months ago #9275 by Davide
Hi,
can you please give us more details..
This issue occurs with all the pdfs? Can you please send us one of these?
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11 years 2 months ago #9277 by arcmobile.div
Hi ,
In crash log if you go through there are mention that "(Java_com_radaee_pdf_Ink_getNodeCount+4)".I think this may be happening for ink annotaion.
Right now we can't provide the details more then that because we are getting this issue from google play store.


Thanks
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11 years 2 months ago - 11 years 2 months ago #9278 by support
May you open a ticket, please?
Move to support area and there:
- load your app name
- some of your pdf file
- pdf reader SDK release
- if needed some testing account to access your app.

Otherwise we couldn't help you.
Last edit: 11 years 2 months ago by Davide.
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