Crash occur in our production apps - RadaeePDF.com
Signin/Signup with: 
Welcome, Guest
Username: Password: Remember me
13 Jul 2017
Microsoft has ended support for Windows Phone 8.1
Read More...
Questions about Android development and PDF
  • Page:
  • 1

TOPIC: Crash occur in our production apps

Crash occur in our production apps 3 years 4 months ago #9274

  • arcmobile.div
  • arcmobile.div's Avatar Topic Author
  • Offline
  • Expert Boarder
  • Expert Boarder
  • Posts: 80
  • Thank you received: 0
Hi,
This is very urgent because production issue . Please look in to this issue. Please find below crash log which are collected from goolge play.
PFA of crash log. We are waiting for your reply.

Thanks
Attachments:

Please Log in or Create an account to join the conversation.

Crash occur in our production apps 3 years 4 months ago #9275

  • Davide
  • Davide's Avatar
  • Offline
  • User is blocked
  • User is blocked
  • Posts: 814
  • Karma: 18
  • Thank you received: 65
Hi,
can you please give us more details..
This issue occurs with all the pdfs? Can you please send us one of these?

Please Log in or Create an account to join the conversation.

Crash occur in our production apps 3 years 4 months ago #9277

  • arcmobile.div
  • arcmobile.div's Avatar Topic Author
  • Offline
  • Expert Boarder
  • Expert Boarder
  • Posts: 80
  • Thank you received: 0
Hi ,
In crash log if you go through there are mention that "(Java_com_radaee_pdf_Ink_getNodeCount+4)".I think this may be happening for ink annotaion.
Right now we can't provide the details more then that because we are getting this issue from google play store.


Thanks

Please Log in or Create an account to join the conversation.

Crash occur in our production apps 3 years 4 months ago #9278

  • support
  • support's Avatar
  • Offline
  • Administrator
  • Administrator
  • Posts: 571
  • Karma: 6
  • Thank you received: 46
May you open a ticket, please?
Move to support area and there:
- load your app name
- some of your pdf file
- pdf reader SDK release
- if needed some testing account to access your app.

Otherwise we couldn't help you.

Please Log in or Create an account to join the conversation.

Last edit: by Davide.
  • Page:
  • 1
Powered by Kunena Forum