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Questions about Android development and PDF

Zoom-Problem on 64 bit

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11 years 4 months ago #8883 by support
Replied by support on topic Zoom-Problem on 64 bit
Are you able to provide us device model and name running on a 64bit kernel?
We will work on the same hardware configuration.
How have you configured the multitouch emulator without an external device? We're working with Genymotion simulating multitouch but it's running only on a 32bit kernel.
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11 years 4 months ago #8884 by apait
Replied by apait on topic Zoom-Problem on 64 bit
no, sorry, i do not know all the models the issues were reported.
i'm not using another device at all for the emulator, as i wrote in a message earlier "to get this error on the emulator, you have to activate multitouch-support" ... so it's just for reproducing the issue... it wouldn't happen on emulator with activating it. i'm just zooming in with doubleclick.

however, i've been looking just now at a report from friday, where a user is reporting exactly this behaviour in play-store on a Galaxy Tab2 10.1, which isn't 64bit at all. ... now that leaves me rather puzzled.
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11 years 4 months ago #8885 by adminjugaad
Replied by adminjugaad on topic Zoom-Problem on 64 bit
We will better investigate on it.
I'll update you as soon as possible.
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11 years 4 months ago #8886 by support
Replied by support on topic Zoom-Problem on 64 bit
I'm really not able to find the post about Galaxy Tab you're addressing to.
May you link it here below?
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11 years 4 months ago #8887 by apait
Replied by apait on topic Zoom-Problem on 64 bit
these are the reports i find, which are connected to the problem:

link: play.google.com/store/apps/details?id=at...URqRVlqWElPMWc&hl=de

i've searched for all connected ones, here you go ("recently" in the postings mean,s that we switched from jpeg to your pdf-lib):

Galaxy Tab2 10.1
the problem comes with the zoom to. It is to see only the upper left corner of the enlarged side - shifting the page is not possible.

A1-811
Zooming is no longer possible Recently, zoom no longer possible! When zooming in, the picture moves to the upper left corner and can not be navigated. Please fix immediately!

another one is with a 2014 galaxy note 10.1 (from this user i got reported, that he's definitely using the last version in store).
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11 years 4 months ago #8888 by support
Replied by support on topic Zoom-Problem on 64 bit
Ok, was from your google play account that's why I wasn't able to find it.

May you provide some of your pdf file please?
Send them as attachment to a trouble ticket and address it to a bug report message.
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